Home :: Terms, Return and Freight Policy

Terms, Return and Freight Policy

TERMS:

  • Completed credit applications are required for all new accounts.
  •  $25.00 Minimum order.
  •  Master Card, Visa, American Express are accepted.
  • Open accounts are Net 30 days.
  • Unless otherwise requested, orders are shipped FedEx Ground, UPS, motor freight, collect and third party billing available.
  • Products shown inh the catalog are not guaranteed for a particular purpose and are warranted by the manufacturer.
  • Products are not guaranteed for a particular purpose and are limited to extent of the original manufacturer’s warranty. 
  • Prices are subject to change without notice.
  • Fax or email a copy of your tax exempt certificate or ID to are required to qualify for tax-exempt status.

RETURN POLICY:

  • It is the customer's responsibility to inspect all packages for damage before signing delivery receipt.
  • Pennington & Associates will onl y accept returns with prior authoriaation,.  Call or email to obtain a Return Goods Authorization (RGA) number.  the RGA number will be valid for 30 days only. 
  • The following information will be required when requesting an ( RGA ) and must accompany package upon return. 

 

Date of purchase 

RGA #

Your PO # 

Reason for return

 

  • Returns are shipped ( UPS or Freight ) freight prepaid, units received at Pennington & Associates shipped freight collect

             or without ( RGA ) information will be refused and returned at customers expense.

  • It is customers responsibility to inspect all packages for damage before signing the delivery receipt 
  • Any over shipments, wrong shipments, can be returned via freight collect after ( RGA ) is issued
  • Pennington & Associates applies warranty based on the original manufactuers warranty policy. 
  • Warranty returns will be returned via Freight, Freight Collect , UPS, UPS Collect @ Pennington & Associates discretion.

SALES OFFICE HOURS 8 A.M. TO 5 P.M. est.

PHONE: 727-535-3200 FAX: 727-533-9696  email:  sales@penningtonassociates.com